Online Program Support
Everything you need to get a quote, understand post-delivery policies, and resolve an order — with the Onyx sales and support staff to contact by name, telephone, and email.
Program Support · A
How to Obtain a Quote
Request a quote for hardware, software, or services under SEWP VI. Federal customers should submit requirements through the NASA SEWP Quote Request Tool (QRT); you may also contact our sales team directly for scoping and pre-quote assistance.
- Prepare your requirement (bill of materials, statement of work, or product list).
- Submit an RFQ via the SEWP Quote Request Tool (QRT), selecting Onyx Consulting Services as a Contract Holder.
- Or contact the Onyx SEWP sales team below for help building your requirement before you submit.
Walter L. Davis
Sales & Quotes
- Office
- (410) 497-7837
- Mobile
- (301) 717-1087
- dpmsewpvi@onyxconsults.com
SEWP Quotes Desk
Team Inbox — monitored by the Onyx SEWP team
- Phone
- (410) 480-7199
- sewpvi@onyxconsults.com
- QRT
- Open the SEWP QRT ↗
Program Support · B
Warranty, Installation & Post-Delivery Policies
Policy and procedural information regarding installation, basic warranty, extended warranty, technical support, software support, and other post-delivery issues.
Installation
Onyx coordinates delivery and, where included on the order, installation and configuration services. Installation scheduling and requirements are confirmed at time of order. Contact technical support below to arrange or ask questions about installation.
Basic warranty
Products are covered by the applicable original equipment manufacturer (OEM) warranty. Warranty terms, duration, and coverage pass through per the manufacturer and are identified on your quote. Onyx facilitates warranty claims with the OEM.
Extended warranty
Extended warranty and maintenance options are available for most products and can be added to your order. Contact the sales team for extended-warranty pricing and terms.
Technical support
Onyx provides technical support for products and solutions delivered under SEWP VI and coordinates Level 2/3 support with the OEM as needed.
Software support
Software licensing, activation, entitlement, renewals, and vendor support escalation are handled by the Onyx software support team.
Other post-delivery issues
Returns (RMAs), damaged or missing items, and delivery discrepancies are handled by the support staff below. Report post-delivery issues within the timeframe stated on your order documentation.
Walter L. Davis
Post-Delivery Support — Installation, Warranty, Technical & Software
- Office
- (410) 497-7837
- Mobile
- (301) 717-1087
- dpmsewpvi@onyxconsults.com
Program Support · C
How to Troubleshoot a Problematic Order
If an order is delayed, incorrect, incomplete, or otherwise needs attention, follow these steps and contact the support staff below.
- Have your order details ready — SEWP order number, Onyx quote/reference number, and a description of the issue.
- Contact the Onyx order support team using the details below. For fastest handling, email with your order number in the subject line.
- Escalate if unresolved. If your issue is not resolved to your satisfaction, contact the Onyx SEWP Program Manager (see Contacts).
- SEWP PMO backstop. You may also contact the NASA SEWP Help Desk at 301-286-1478 or help@sewp.nasa.gov.
Walter L. Davis
Order Status, Troubleshooting & Contract
- Office
- (410) 497-7837
- Mobile
- (301) 717-1087
- dpmsewpvi@onyxconsults.com
Zaminah D. Williams
Escalation — SEWP Program Manager
- Office
- (410) 814-7651
- pmsewpvi@onyxconsults.com
- More
- Program office contacts